This document describes the policies governing the use of network connectivity.

By using or continuing to use the service or services provided, users agree to abide by the terms set forth herein. SerberNet reserves the right to modify this document at any time, effective immediately upon posting to the URL: http://www.mcsnet.ca/tos.php

SOFTWARE DISCLAIMER

THE SOFTWARE IS PROVIDED BY SERBERNET "AS IS" AND "WITH ALL FAULTS." SERBERNET MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING THE QUALITY, SAFETY OR SUITABILITY OF THE SOFTWARE, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
IN NO EVENT WILL SERBERNET BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE AND EVEN IF MCSNET HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SERVICE DISCLAIMER

Serbernet is not responsible for any loss, damages, or civil / criminal activity resulting from the use of or inability to use the services provided. It is the sole responsibility of the user to maintain back-ups of their web pages, email or other data that may be stored or transported by Serbernet to protect against loss.

CONCURRENCY AND SHARED ACCOUNTS

Accounts are assigned to a single individual; sharing accounts between multiple individuals or parties is forbidden. Connecting to the SerberNet dialup modem pool with more than one(1) dialup connection from a single account at any given time is explicitly prohibited.

ILLEGAL USE

SerberNet may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

SYSTEM AND NETWORK SECURITY

Violations of system or network security are prohibited, and may result in criminal and civil liability. Serbernet will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:
(i) Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
(ii) Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.
(iii) Interference with service to any user, host or network including, without limitation, mail-bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
(iv) Forging of any IP packet header or any part of the header information in an email or a newsgroup posting.

UNSOLICITED EMAIL

Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is explicitly prohibited. A user shall not use another site's mail server to relay mail without the express permission of the site. Users found sending unsolicited mail messages will be charged a minimum service fee of $500.00. Account holder and user further agree to pay SerberNet reasonable collection and attorney fees on service charges shown, without regard to further legal action taken by SerberNet to recover other or related consequential damages suffered as a result of account holder or user's actions. SerberNet may block access to all third party mail servers forcing users to send all mail traffic through Serbernet mail servers. SerberNet may also employ various algorithms that reduce the maximum amount of email that can be sent by any given user or from any given IP Address

USENET

Posting the same or similar message to one or more newsgroups (excessive cross-posting or multiple-posting) is explicitly prohibited. Posting messages containing commercial advertising is prohibited.

TRAFFIC CHARGES

Data traffic is the sum of the data entering and exiting the client's network via the connectivity provided by SerberNet. It is the account holder's responsibility to ensure that the service plan limits are respected.

WEBSITES

All SerberNet customers are entitled to 30 megabytes of disk storage (web space) where they may post documents and data to be made available to internet users via the http protocol. SerberNet may, at its sole discretion, remove content it deems as illegal, obscene or inappropriate. A traffic limit of 1 gigabyte/month is in effect for each account holder's web space. Account holder is responsible for any usage above this limit. SerberNet Staff will notify clients if traffic generated by their site nears this limit.

OVERUSE

It is the account holder's responsibility to ensure the security of the system or systems used to access the service or services provided by SerberNet as well as the confidentiality of passwords used. The account holder is liable for any overuse and agrees to fully pay SerberNet for any usage above the service plan limits.

TERM OF CONTRACT

Unless indicated otherwise, all service terms begin at 12:00 AM MST on the first day of every calendar month.

CANCELLATION

The account holder must notify SerberNet a minimum of two(2) calendar weeks prior to the date he/she wishes to cancel the service. If customer has signed a contract, see contract for details about termination. For non-contracted services, a credit will be issued for a cancelled service provided that the term of the service or services has not yet begun. No refund will be issued for a six(6) or twelve(12) month dialup contract cancelled during or after the first month unless the contract is being cancelled because the customer has upgraded to SerberNet wireless high speed service.

DISRUPTIVE ALERT MESSAGES

Certain SerberNet services employ a message notification system that will interrupt service in order to deliver a message. By using or continuing to use the services provided, SerberNet users agree to receive these messages and further agree to hold Serbernet harmless of any liability that may arise from any such interruption.

OFFSITE BACKUP OR DATA STORAGE

SerberNet may offer certain offsite backup or offsite data storage services to clients. By using or continuing to use the services provided, account holders agree to hold SerberNet harmless of any liability that may arise from their use or inability to use the service. Account holders further agree to have alternate backups or copies of the data to ensure that any failure of SerberNet systems do not jeopardize any critical data, programs or files.